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ECO PRODUCTS

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ECO PRODUCTS

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  2. FAQ

1. NEED ASSISTANCE?

If you need any assistance, kindly contact us via email [email protected]  or call us at 017-878 8302​​​​​​​.

2. HOW CAN I MAKE PAYMENT FOR MY ORDER?

We accept VISA/MASTER or Online banking direct debit payment by Major Banks in Malaysia.

3. HOW MUCH IS THE SHIPPING CHARGE?

If you need delivery to other country, kindly contact us for delivery charge before placing order. 

4. HOW DO I KNOW MY ORDER HAS GONE THROUGH, AND PAYMENT HAS BEEN CONFIRMED?

When you process your order in the check out payment page, you will be notified whether your payment has been accepted or denied. you will receive an email regarding the status of your order. Tracking information can be found in your account page once your order is shipped. 

5. WHEN WILL MY ORDER BE DISPATCHED?

We always do our best to prepare and dispatch your order as soon as possible. Please allow 1-3 working days for West malaysia deliveries, and 2-7 working days for East Malaysia deliveries.​​​​​​​


If your order is placed during weekend or public holidyas, it will be processed on the next working day. During the holiday season, like Hari Raya, Independent Day, Christmas, New Year, Chinese new year etc. Kindly allow longer time for the parcel to reach you. 

6. IS THERE A COST IF I DECIDED TO RETURN MY ITEM VIA COURIER?

if you have ordered the wrong size, colour or have changed your mind about your order, Shipping costs to return and resend the item will be charged.

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If you received an item which is faulty or broken, we are happy to replace the goods and pay for shipping cost.

7. I'VE ORDERED THE WRONG ITEM, WHAT DO I DO?

In the case of ordering the wrong item, kindly let us know soonest possible by emailing [email protected] or calling us on 017-878 8302. We will try to amend your order and dispatch as soon as possible.


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Eco Products is a Malaysia based brand providing natural, safe, reusable, non-toxic and eco-friendly home living products. We support environmental sustainability living projects and workshops in Malaysia.

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